SHIPPING TIMES
- Generally, the delivery takes 5-15 business days.
- Free shipping for all orders over $80.
- Click here for order tracking
Shipping Cost Details
| Country | Fast Shipping | Free Shipping |
| CA,FR,IT,NL,BL,AS,AU,IR |
|
Order $80.00 and up |
| US,PL,SW,SP,DE,UK |
|
Order $80.00 and up |
PAYMENT METHODS
Pearlsays accepts the following payment methods:
- Credit Card: Visa, MasterCard and American Express, supported by Paypal. The total will be charged to your card when the order is shipped.
- Pearlsays features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Returns
We have a 60-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@pearlsays.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@pearlsays.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return Shipping Cost
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Return Address
Tel: +86 156 0191 8695
Email: support@pearlsays.com
Address: